Sell Sign my products.

"World book" used books.

The cheapest way to buy used books.

Used books sell.

Opening: Marzo-Abril 2001

Product: Used books.

Place: Lobby UGC.

Price: Affordable  prices.

Page 96, Exercise A

A local brand of drink                                                                                       “Modelo”

A grocery product (breakfast cereal, health food, etc).                                    Maizoro.

An industrial product (machine, consumer goods, vehicles, etc)                     Telmex.

A place of entertainment (theatre, cinema, etc.)                                             Cinepolis.

An educational service (maybe the course you´re doing now?)                      UGC, Univer.

Another well-know local product.                                                                     Cemex

Unit 10 Marketing

Invitation to everyone

Do you like reading?

 This is what you were expecting.

We invite you to participate in the presentation of our project.

Eight quarter students will make a presentation to you.

We will bring you different interesting topics  which you´re really you reading   going to enjoy.

Don´t miss them!

Affordable  prices

Page 95, Exercise 3

When you arrive at the airport will have a welcoming committee will lead you to the hotel and indicate your room. All participants will stay at the hotel.

On arrival you will be given the itinerary of activities, all will be in the same place, there are some extra activities are also scheduled.

Any extra requirement, please speak us.

Wait for you.

Organizing committee.

Letter to the speakers:

Dear speaker:

This is to confirm your attendance at our conference and their participation as a speaker. The event will take place in the Hall Hacienda Hotel Sheraton Hacienda del Mar. attending a total of 100 people.

Please could you send me a summary of his lecture and presentation? We set the projector and a person who will support you during development.

Sheraton has a reservation in your name.

If you have any other requests, please contact us.

We await your response.

Many thanks.

Organizing Committee.

9.3 Page 94.

I am organizing a conference.

This is the list of things I do:

Confirm where the conference will take place: a hotel, a convention center.

Confirm the number of participants in the conference.

Elements necessary to make the conference is: computers, stand, coffee breaks, assembly, speakers, etc.

Page 88, Exercise C

Desing a new Business hotel: the first of a new chain, catering for mid-budget business travellers.

1. Basic concept of my product.

This hotel have a modern and intimate atmosphere.

Is located in the downtown, but close to the beach.

will there be a high ratio of staff to guests and emphasis in the service.

These are our offers:

Buffet breakfast.

24-hour business center.

Fitness center.

Free parking

Room service, 24 hours.

Pool.

Free Internet

Wake up service.

Page 88 Exercise B-3

Fax from Edith Bernardino

To: Hotel Caesar Park, Rio.

Could I please book four rooms with bath for the night of Monday 1 March 2011. We shall be arriving at approximately 20:00 hrs.

Please confirm by return.

Many thanks.

Edith Bernardino.

Page 86, Exercise E

What ACTION would you take in each situation?

1.     You arrive in good time at the airport, but discover that you have lost your ticket clerk says your name is not on the computer.

If I bought in agency I’d call there and I’d ask what happened, but if it’s really necessary to travel in this moment if I have money I’d buy other one.

2.       You find that your travel agent has entered the wrong check-in time on your itinerary and you have missed your flight. Your hosts are meeting you at the airport but by now they will be on their way there.

I'd call and I'd ask a solution, I'd call my hosts for explain the situation.

3.       You are a non-smokers, but the only seat avaible on the plane is in the smoking section. After take-off you find that your neighbor is a chain smoker and he doesn’t speak English.

I can´t do anything because I didn’t buy my ticket with time and the seat is the only one.

4.       You arrive at an airport in a foreign country expecting to be met, but there is no one there to meet you. You have a meeting in a couple of hours in the center on the city?

I’d looking for an information desk and ask about kinds of transportation, fastest routes and take one after calling from say my situation.

5.     Your train has missed the connection and now you are going to be an hour late for your appointment. You have only five minutes to find a phone and make one call.

I’d look for a telephone booth, public phone and call them if I don’t find one, I ask in an information desk if they can help me or can make a call with their phone.

6.       You are seen off a visitor. You arrive at the airport for his-her flight home and discover that the check-in desk for his-her flight is closed. You go to airport information. They tell you that, that airline is on strike.

I’d try to locate her-his by phone or wait that he-she calls me and tells me what happend.

Page 86, Exercise D

Good morning.

Can you help me please?

I would like to comfirm my seat on the fligth TR 998  this month, day 16.

Page 85, Exercise B

Hello, are you Mr. Smith?

Yes, I am, who are you?

I am Edith, I´m your guide. It´s a great pleasure to meet you.

Nice to meet you too.

How was your journey?

Good, but I am very tired.

I think we´ll go to your hotel.

Before we set off, I´d like to have a lunch.

Of course, my car is outside

Can I take your bag?

Not, it is ok.

let´s go.

Unit 9, Visitors and travellers.

9.1 Did you have a good journey?

1. What is each person doing? What is going to happen next?

Image 1. The woman arrive at station (maybe train, bus or airport) and she wait for somebody. After, a person (friend, boyfriend, family or husband) reaches for she.

Image 2. These persons wait a person (maybe artist, business man, family). When person arrive they give a warm welcome.

Image 3. The woman welcomes the black man. Maybe after she invites him to lunch.

2. Have you ever been in any of the situations shown? Tell your partners about your experiences.

When Congress was in school, it was my turn to welcome visitors to Puerto Rico, are waiting at the door of the airport, but they not arrived and when they finally arrived I was distracted and did not see them, they had to talk.

3. When was the last time you travelled to another country (or another part of your own country)? What did you do there?

The last year I was in Guerrero Negro, for to see whales into the "Laguna Ojo de Liebre".

Unit 8 Dealing with problems

8.2 We all make mistakes – sometimes!

In this situation, maybe Max had a mistake with the note, he should to do something to fix the situation.

Page 80. Exercise 4.

1. What will you tell Mr. Robinson?

I say thanks Mr. Robinson for his  letter and ask him not to delay my order.

2. Will you telephone Ocean View, fax, e-mail or send them a letter?

I will send a fax, because I recieved a fax.

3. What will you say or write?

I explain the situation in my company and the troubles this causes.

Unit 8 Dealing with problems

1. What do you think has happened?

Image 1. A man awas late for work.

Image 2.  A man open a mail package and discovers taht the monitor is broken.

Image 3. The total invoice price is very high.

Image 4. The man driving the forklift are not careful and can have an accident.

2. What are the people going to say?

Image 1. Maybe she are his boss, then he have a problem.

Image 2. Surely he called the company that sent the packet.

Image 3. First verify that the amount of the invoice is correct and to pay.

Image 4. His boss has to punish and to explain how to do his tasks.

3. What would you do in each situation?

Image 1. If this is the first time he arrive late, only I talk with he. But If this doesn't the first time I to punish he.

Image 2. I'd buy other monitor. If I have a insurance, I'd to charge it.

Image 3. Only I have a option, pay the invoice.

Image 4. To train the people.

8.1 What seems to be the problem?

Letter to Uniflex

Dear all,
I hope you are very good. This email is to comfirm my order. We did have a little confusion, but I want to comfirm the order.
I will wait for your answer and your confirmation, if the product is avaible and when you will be able to send me this order.
Thanks for your help.
Yours truly
Edith Bernardino
General Manager

Letter to Uniplex

Dear all
I hope you are very good. I am sorry to have to say this, but we will not buy you products, because we have a contract with other company.
Thanks for your attention and I whish we could do business in the future with your company.
Again, please accept my apologies because of the inconvenience.
Yours truly
Edith Bernardino
General Manager

QUESTION: UNIT 8.

WHAT KIND OF PROBLEMS MIGHT PEOPLE EXPECT IN THESE DEPARTMENTS OF A COMPANY?
1. Accounts department: Might have problems with money, with suppliers on time to pay invoices.
2. Personnel: The human resources are the more difficult, to work with people is very dificult when this people have personal problems, in their houses, with their families. They arrive late, they don't work at ease.
3. Sales: To position the product, first is very hard to convince people to buy, then it's hard to keep customers satisfied.
4. Warehouse: The order, to keep the products in good conditions.
5. Factory: Bad produccion. many workers and bad workers. Bad administration.
6. Transporting: To have the vehicles in the best condition, to give maintaining.
7. Purchasing: To get all the necessary, the best prices, the best products, the best credits.

QUESTION: UNIT 8.
WHAT KIND OF PROBLEMS MIGHT PEOPLE EXPECT IN THESE DEPARTMENTS OF A COMPANY?
1. Accounts /Personnel / Sales / Warehouse /Factory /Transport / Purchasing
1. look for information about each department
http://www.essays.se/about/problems+in+company/

http://www.inc.com/magazine/20040201/nbrodsky.html#
www.essays.se/about/problems+in+company/ -
http://www.fastcompany.com/magazine/140/made-to-stick-stop-solving-your-problems.html
(entrar hacer comentarios que serán checados por los maestros.)

QUESTION: UNIT 9.
WHEN WAS THE LAST TIME YOU TRAVELLED TO ANOTHER COUNTRY (OR ANOTHER PART OF YOUR COUNTRY ) WHAT DID YOU DO THERE?
MAKE A BUSINESS TRIP PLAN OR PROJECT TO DIFFERENT COUNTRIES.
1. Look for information about cities, hotels, flights, rates etc.
http://travel.hotels-and-discounts.com/hotel/searchresults?currencyCode=MXN&userCity=san+francisco%2CCA%2CUS&additionalDataString=additionalData2%7C221684461%7C%7CadditionalData1%7CsME396666966067867%7C%7CvrBookingSource%7Cnull&locale=es_MX_MX&searchParam=5603B51F-EFAE-483E-9073-E7CECB95F048&searchType=DESTINATION&cid=59562
http://www.allcountries.org/maps/north_america_maps.htmlhttp://www.photius.com/wfb2001/airport_codes_alpha.htmlwww.swlauriersb.qc.ca/english/.../travelwq.htmwww.beth.k12.pa.us/schools/.../kgwebquest.htm- www.beth.k12.pa.us/.../kgwebquest/kgwebquest.htm - iw3c2.cs.ust.hk/WWW5/www5conf.inria.../Overview.htmlcmcweb.lr.k12.nj.us/webquest/reca.htm - www.sdst.org/shs/library/ancientwq.html - jknowles42.tripod.com/travelagentwebquest
QUESTION: UNIT 10:
WHICH ARE SEVEN PRODUCTS, (GOODS AND SERVICES) THAT ARE PRODUCED OR PROVIDED IN YOUR CITY OR REGION? AND WHAT COMPETITION DOES EACH PRODUCT FACE?
1. Look for information about different brands, types, image and advertisement as well as potential customers.
http://caplen2007.blogspot.com/2007/12/webquest-el-marketing-mix_13.html
(Blog --web quest to make)
http://www.websitemarketingplan.com/
http://www.marketing-xxi.com/
http://www.monografias.com/trabajos7/mark/mark.shtml#mix
http://es.wikipedia.org/wiki/Marketing#Concepto
http://www.marketingdirecto.com/
http://www.marketinet.com/ebooks/manual_de_marketing/manual_de_marketing.php

QUESTION UNIT 11:
How would you hold a meeting to organize social event s ( a company picnic, a departmental party, a group social evening, a class excursion, a congress.?
1. First of all, draft an agenda to include all the most important points or steps to follow up.
2. organize a video conference. (invite whomever you want)
http://bl159w.blu159.mail.live.com/default.aspx?rru=getmsg%3fmsg%3d9DBA0C86-189A-11E0-9D4C-00215AD7130E
(Regional library)
http://www.google.com.mx/search?source=ig&hl=es&rlz=1G1ACAW_ESMX414&q=different+kinds+of+meetings+&btnG=Buscar+con+Google&aq=f&oq=
PDF FILE
http://www.meetingsupport.org/node/410 http://www.brighthub.com/office/entrepreneurs/articles/82887.aspx

(BLOG, TO COMMENT)

QUESTION UNIT 12:
WHICH OF THE PRODUCTS YOU USE EVERYDAY DO YOU KNOW HOW TO USE ?
1. Find about at least 5 diagrams or processes, and explain in your own words how the product works.
http://www.easycomputertips.com/article-howtouseyourpc-thebasics.html
http://www.helping-you-learn-english.com/how-to-use-a-photocopier.html
http://www.youtube.com/watch?v=W8BkQQGus88
(videos you tube how to…)

QUESTION UNIT 13:
WHAT IMPRESSION DO YOU TRY TO GIVE IN AN APPLICATION LETTER?
1. Find about people´s attitude on next points, by making some interviews. (at least 10).
Working under stress, dealing with people in English, travel, work experience, health, working with other people, administration, education and training, personality and present job.
http://jobsearch.about.com/od/jobapplications/Job_Applications.htm
http://www.bls.gov/oco/oco20043.htm

QUESTION UNIT 14:
WHICH ARE THE BENEFITS OF NEW FIVE PRODUCTS YOU´VE RECENTLY BOUGHT?
1.First of all find about the wholesale price/ the recommended retail price/ how quickly the goods could be shipped/ what kinds of customers the products would appeal to/ why your customers might find the product attractive/ how each item is packed/ if the product is supplied complete and ready to use/ where the product is manufactured and how.
2. List the features and benefits of the products.


QUESTION UNIT 15:
WHICH IS YOUR SPECIAL PROJECT?
1. Exposition about the product.